Warranty Claim

Submit a Warranty Claim

Tell us what's happening with your product and share your proof of purchase. ATM Engineering reviews every claim and will contact you about next steps and RMA authorization if the issue is covered.

Please don't ship your product to us yet. Submitting this form does not authorize a return. ATM Engineering will review your claim and contact you with a Return Merchandise Authorization (RMA) and shipping instructions if a return is needed.

Your Information

Name

Phone (optional)

Address (optional)

City (optional)

State (optional)

ZIP (optional)

Product & Purchase Details

Product Model

Serial Number

Place of Purchase

Date of Purchase

Existing RMA Number (optional — if ATM Engineering already gave you one)

The Problem

Description of the Problem

Approximate Date Problem Was First Observed (optional)

Supporting Files

Proof of Purchase

A receipt or invoice as a JPG, PNG, or PDF.

Supporting Photos (optional, but helpful)

JPG or PNG. On a phone, you can take a new photo or choose one from your library. Not required — some issues aren't visible in a photo.

Files must total 8 MB or less per submission. For larger files or questions, call us at (305) 926-3813 or email mikeatmeng@gmail.com.

Information and files submitted through this form are used by ATM Engineering to process your warranty claim and aren't shared for any other purpose.